Frequently asked questions

It means you pay for your items now and collect them later. Your payment is taken in full at checkout, and the moment it goes through we set aside the sizes and colours you chose and hold them in your name.

The full journey is set out on the Pre-Order & Collection page.

Yes. We can’t take an order without one — an account is how we hold the order in your name and how you sign in later to see your orders, invoices, collection details and any returns. It takes about a minute to create.

You can pay by debit or credit card, or with Capitec Pay. You never leave the Rhema Merch site — the payment step opens right here at checkout, and you come straight back once it’s done.

Yes. Payment is handled by Paystack, a registered South African payment provider that processes payments for thousands of local businesses. Your card details go straight to Paystack over a secure connection — Rhema Merch never sees or stores them.

As soon as it goes through, you land on a confirmation screen showing your order number, and your confirmation email and invoice follow within a few minutes. If money left your account but you didn’t see a confirmation, please don’t pay again — email us at support@mail.rhemamerch.co.za and we’ll check it for you.

Not at the moment. Every order is collected in person from the Rhema Merch store at the campus you choose during checkout. We aren’t couriering orders, so please only order if you’re able to collect at Randburg or Greenstone.

If the size turns out wrong, you can exchange it — our returns and exchanges policy covers wrong sizes, so you’re never stuck with an item that doesn’t fit.

If you’d like a steer before you order, email us at support@mail.rhemamerch.co.za or, once you’re signed in, ask through Account → Help & support, and we’ll help you pick.

Size charts are coming to the site soon; until then, that’s the surest way to get it right.

Your order will be prepared within 2–4 business days, and we email you the moment it is ready. After that you’re welcome to collect on whichever Sunday suits you — you don’t need to tell us which one you’re coming. Collection normally happens during Sunday services, and also during conferences and events, or any other time the Rhema Merch store is open.

Yes. Whoever comes just needs your order number — we don’t ask for ID, so a spouse, a friend or someone from your cell group can collect on your behalf. Send them the number and they’re sorted.

From the Rhema Merch store at whichever campus you selected during checkout — Randburg or Greenstone. Your campus is shown on your confirmation email and on your order page.

You’ll find both full campus addresses on the Pre-Order & Collection page.

Just your order number — the RHM number at the top of your confirmation email, for example RHM-1234567. That order number is also your collection code: it’s the same number everywhere, on the confirmation screen right after checkout, in your emails, and on your order page.

Show it on your phone or on paper, whichever is easier. No ID is needed, and there’s nothing to pay at the store — your order is already paid for.

Your order will still be there. We hold paid orders indefinitely — nothing is auto-cancelled, and paid stock is never returned to the shelf because it’s been waiting a while. Come on the Sunday that suits you.

Three, at the points that matter:

• When you place your order — your confirmation and invoice, with your order number.
• When we start preparing it — so you know we’re getting your items together.
• When it is ready for collection — that is your signal to come through.

You don’t need to do anything between those emails.

Please check your spam or junk folder first. This is the single most common reason a Rhema Merch email seems to be missing — order confirmations, discount codes and collection notices all sometimes land there. Marking the email as “not spam” helps the next one reach your inbox.

Your order is safe either way. Sign in and open your account to see the order and its order number, or look it up on Track your order. If you still can’t find it, email us at support@mail.rhemamerch.co.za or message us through Account → Help & support.

Nothing to worry about — it’s stored in your account. Sign in and open Account → Orders, or look it up on Track your order using the email you checked out with. If you’re stuck, email us at support@mail.rhemamerch.co.za and we’ll help.

Go to Track your order and enter your order number along with the email you used at checkout. You can also see all your orders, invoices and order numbers by signing in to your account.

Returns and exchanges are covered by our returns and exchanges policy, which sets out what you can return or exchange and by when. To start one, sign in and use Account → Returns & exchanges, or email us at support@mail.rhemamerch.co.za.